This Case Study analyzed a project we carried out to support OLOs in rapid technological evolution by offering customized solutions.
The overview
The telephone operator market (OLO) has been made much more competitive by its liberalization, however, imposing on operators a strong contraction of margins and the completion of the offer with more additional services. Thus arose in us a willingness to accept a new challenge: to support OLOs in their rapid technological evolution, helping them achieve product customization that differentiates them and makes them unique in the market.
The project
In this dynamic and challenging environment, we were able to offer firmware customization services for network equipment. We have fully met the supply requirements for large volumes of goods handled by integrating logistics and financial plans for on-time and pre-determined deliveries, leading to cash-flow facilitation. In addition, We have provided and integrated ACS Server proprietary software solutions for centralized equipment management to ensure on-time delivery and assurance.
By guaranteeing a high level of after-sales technical support, we have become the customer’s point of reference in present and future business strategies.
The need
The customer needed customized and already configured network equipment.
The Solution
- Provision of pre-configured network equipment for deployment and self-provisioning.
- Provision of an ACS Server for centralized management of the equipment.
- Delivery management through customized plans
- After-sales management.
Goals achieved with the project
The operator managed to almost totally eliminate provisioning and monitoring costs and created uniformity of the installed equipment fleet by tailoring functionality against each individual service. Finally, it introduced centralized equipment management and increased efficiency and interaction with the end user
We, in addition to acquiring new technical skills, improved internal logistics management processes, lowered customer service and customer management costs, and strengthened the historical-commercial relationship with the customer.
